The cost of ownership and return on investment of your CRM software depends on your requirements initially and over time. As your business changes, so do your CRM requirements. A well planned CRM software strategy can save you time and money now, yet allow you to scale your solution as your organization grows.
Many companies find that an in-house system will yield a higher return on their investment if they have a lower cost of ownership over a period of 3-5 years. This is why you should carefully plan your strategy.
It is important to decide whether CRM software will be integrated into your accounting system. Although the initial cost of ownership may be high, the return on investment will be worthwhile. License fees, consulting fees, and deployment costs are some of the initial costs.
It is easier to quantify tangible factors. You can easily quantify your productivity and revenue increases if your sales team is able to identify cross-sell opportunities and close sales 20 percent faster.
Your CRM allows you to create specific marketing campaigns. Segmenting your client and prospect lists will help you target your campaigns more effectively. You can calculate ROI per lead by running a specific campaign from your CRM. You can measure your return on sales based on the results of your marketing campaign.